|
|
 |
|
|
| Support |
TISCOR's Support Services cover all of your support needs for both software and hardware products. Our experienced team of customer support representatives will provide thorough, detailed answers and product information.
TISCOR also offers a full-service, state-of-the-art repair facility staffed by a repair team that has over a decade of combined experience. The repair team is dedicated to providing the highest level of repair service available.
|
Software Support Services
TISCOR provides support services for all software products purchased for a period of 90-days from the date of purchase. Extended support services packages may be purchased separately (please contact a sales representative for pricing). Software Support Services include:
 | Maintenance Releases |
 | Unlimited telephone support |
 | Technical on-line support |
 | E-mail Support |
|
Hardware Support Services
TISCOR will repair or replace your hand-held data collection device, including parts and labor, if the device is found to be defective during the initial support period. Extended Silver Service and Platinum Service packages are available, or repairs can be performed on a time-and-material basis.
Silver Service
Silver Service provides device repair at a fixed annual cost, with multiple year contracts available. Devices will be repaired promptly and returned via UPS 3-day Select.
Platinum Service
Platinum Service provides device repair at a fixed annual cost, with multiple year contracts available. Devices will be repaired within 24-hours after arrival at our facility and returned via overnight carrier.
Please contact your TISCOR account manager for Service Package pricing.
|
Telephone Support Hotlines
Our customer support representatives are available Monday through Friday from 7:00 am to 5:00 pm, Pacific time. To contact us, please locate the product you are using in the list below.
TaskMaster for Fire & Safety
PROTRAC Security
Hotline: 800-443-0495
e-mail: pro-support@tiscor.com
MEDI-MIZER
MobileTech for MEDI-MIZER
iRequestManager for MEDI-MIZER
BioFacs
Hotline: 888-424-0835
e-mail: mm-support@tiscor.com
ProFile Powered by MEDI-MIZER
Hotline: 888-424-0835
e-mail: mm-support@tiscor.com
FacilityManager
Inspection Manager
Inspection Manager FLX
FireProof
FireProof XT
TourWatch
Hotline: 800-443-0495
e-mail: fms-support@tiscor.com
Sentinel
Sentinel Infinity
Hotline: 888-984-7267
e-mail: sentinel-support@tiscor.com
Track Pak
Assert Track
Inventory Track
File Track
Tool Track
Lab Track
Evidence Track
Hotline: 800-443-0495
e-mail: bt-support@tiscor.com
BACKTRACK
Hotline: 800-443-0495
e-mail: bt-support@tiscor.com
Customer Support Representatives for Inspection Manager, FireProof and TourWatch are available Monday through Friday, 6:00 am - 5:00 pm, Pacific time.
|
|
|
Copyright 1997 - 2005 TISCOR | Privacy Policy | Disclaimer
|
|